Quality

Based on our philosophy of “Customer First”, we ensure that our people, processes and technology are structured to meet Customer and Stakeholder requirements. By building a culture of Total Quality Management at every stage of service lifecycle and continually improve and transform quality standards. BrightSolver uses world class practices and management standards in making Quality an integral part of our day to day work life. Optimal Service hallmarks and Business Excellence is achieved through a Quality road map of management practices like Six Sigma, Lean, Balanced Scorecard and ISO standards etc. We build quality into our processes and continually monitor our performance, thus crafting the need for process standardisation and process re-engineering.
Quality strengthens the approach in three folds:
From Quality Control → Quality Assurance → Quality Management to create the TQM Culture at BrightSolver.
BrightSolver has integrated high standard quality measures, such as Six Sigma, Lean, Benchmarking, and Idea Generation systems to streamline processes, minimise waste and achieve breakthrough performances.

Approach to quality deployment was initiated at BrightSolver at its inception with the view of quality check at transactional level. Eventually, our quality system has evolved into the TQM module. It caters to all Customer, Applicant, Employee and stakeholder perspective. At BrightSolver, we are constantly re-evaluating and re-engineering our approach towards world-class quality. BrightSolver has earned a reputation for the deployment of world-class quality processes in all the countries where our offices are located. Our ‘Quality Management System’ encompasses all the activities of our operation to ensure that processes are adhered to. We have demonstrated this by consistently achieving the goals set by our diplomatic missions.