Information Services

Global Solutions & Services

Productive Worldwide Expertise.

Two models of Contact Centres: In-house (operated through BPC's with own staff), and Outsourced (operated by third parties)

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Turnkey Solutions with BrightCAP™ BPO

“An expert in complete multi-lingual voice, non-voice, text and web business intelligence services” In a rapidly growing international market, every second counts, especially when it comes to information dissemination. Our Information Services team serves the business interests of our clients with our expertise in hosting multi-lingual websites, operating call centre services, e-mail services, SMS services, online chat services and related business intelligence products.

SOLUTION DESIGN & PROJECT IMPLEMENTATION

This is divided into two dedicated teams, a Projects team and a Project Management Cell (PMC). The Projects team carries out the physical roll out activities.

OPERATIONS MANAGEMENT

Project Management Cell oversees all routine administrative tasks and supervisory control of activities from our Head Office resulting in centralised control and management.

TELECON SOLUTIONS:

IVR solutions, Calls, e-mails, Chat, Social Networking options, Functional Recovery through business continuity and Disaster Recovery, etc.

QUALITY MANAGEMENT AND SERVICE COMPLIANCE PROCESS

“Transaction Monitoring Module” is implemented to ensure that customer interactions are delivered in line with the defined standards.

TRAINING AND DEVELOPMENT METHODOLOGY

Create customised training modules as per process requirements and conduct regular knowledge checks across the geographies

SYSTEM SUPPORT STRUCTURES

Work Flow Management (WFM)/ Management Information System (MIS)/ Business Intelligence & Quality Centre (BIQC) Capabilities

Central architecture with HUB and Spoke model

Centre Business Continuity Planning (BCP) helps mitigate risks related to power failure, Heating, Ventilation and Air Conditioning, private circuits, servers, internet links, hosts, cabling and network devices. The Centre BCP can handle all risks except those that may lead to Denial of Premises (DoP) or major link failures

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BrightSolver is your ultimate Advisory Service company, bringing local and global solutions to the public, small businesses, corporates and governments respectively.

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